Shipping policy

1. Overview

At Dioniple Limited, we are committed to providing fast, reliable, and secure delivery for all U.S. customers.
This Shipping Policy explains how orders are processed, shipped, and tracked once you make a purchase from our store.

2. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • During high-demand periods or sales events, order processing may take up to 5 business days.

  • Once your order is shipped, you will receive an email confirmation containing your tracking number.

3. Shipping Methods & Delivery Time

We offer standard and express shipping options to the United States.
Delivery times vary depending on the destination and chosen shipping method.

Shipping Method Estimated Delivery Time Tracking
Standard Shipping 7–14 business days Yes
Express Shipping 3–7 business days Yes

Note: Delivery times are estimated and may vary due to customs inspections, weather delays, or carrier disruptions.

4. Shipping Rates

Shipping fees are calculated at checkout based on your order weight, destination, and selected method.
We occasionally offer free shipping promotions — these will be clearly stated on the product page or checkout screen.

5. Tracking Your Order

  • Once your order ships, you’ll receive an email with tracking information.

  • You can monitor your shipment’s status using the carrier’s online tracking page.

  • If tracking information is delayed, please allow 24–48 hours for updates.

6. Customs, Duties, and Taxes

All U.S. orders are shipped duty-free where applicable.
For international shipments, customers are responsible for any customs duties, taxes, or import fees charged by their local government.
We are not responsible for delays caused by customs clearance.

7. Lost or Damaged Packages

If your package is lost or arrives damaged:

  1. Contact our customer service within 7 days of delivery or the expected delivery date.

  2. Provide your order number and tracking ID.

  3. We will assist you in filing a claim with the shipping carrier and, if eligible, arrange for a replacement or refund.

8. Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address causes delivery failure, Dioniple Limited is not responsible for reshipping costs or delivery delays.
Please double-check your address before placing your order.

9. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact:
📧 wiveainrotcurd@gmail.com
📞 (936) 260-5549
Business Entity: Dioniple Limited
Registered Office: 11th Floor, The Center, 99 Queen’s Road Central, Central, Hong Kong